Terms of service

Welcome to Good Neighbors Moving Company!​

These Terms & Conditions (“Terms”) outline the rules and regulations for using our moving services. By accessing or using our services, you agree to these Terms and all applicable laws. If you disagree with any of these terms, you may not use our services.

1. Services:

1.1 Good Neighbors Moving Company, serving Southern California, is licenced by the state of California Cal T #  0191885.  Good Neighbors Moving Company offers residential moving services for household goods and commercial moving services.

1.2 All customers are issued a quote and a bill of lading that they are required to sign.  The specific details of service for each individual customer, including scope of service, pricing, scheduling, addendums, credit card authorization forms, etc. is outlined in all estimates and contracts.

2. Service Appointments and Cancellations:

2.1 Service appointments can be scheduled online, over the phone at (323) 828-0555, or through electronic communication.

2.2 Cancellations must be made with reasonable notice by emailing cancelation@goodneighborsmoving.com. Failure to cancel within the specified time will result in a cancellation fee equivalent to the minimum charges outlined in.  Cancelation policies are outlined clearly in all estimates.

3. Payments and Pricing:

3.1 Payment for services is due before unload unless otherwise agreed upon.

3.2 We accept various forms of payment, as specified in all estimates.

3.3 Prices for our services are subject to change without prior notice.

4. Privacy Policy:

4.1 We respect your privacy. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.

5. Intellectual Property:

5.1 All content on our website, including text, graphics, logos, and images, is the property of Good Neighbors Moving Company and is protected by copyright laws.

6. Changes to Terms and Conditions:

6.1 We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

7. Good Neighbors Moving Company A2P Messaging:

7.1 As part of our service, Good Neighbors Moving Company offers an SMS messaging program, which includes updates about service schedules, appointment reminders, special offers, and other relevant information. You may receive these messages up to several times a week.

7.2 Opt-Out Option: You can cancel the SMS service at any time by texting “STOP” to the shortcode. After you send “STOP,” we will send an SMS to confirm your unsubscription. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up as you did initially.

7.3 Help and Support: For assistance with our messaging program, reply with “HELP” or contact us directly at (323) 828-0555. Please note that carriers are not responsible for delayed or undelivered messages.

7.4 Message and Data Rates: Message and data rates may apply for any messages sent to you from us and from you to us. You may receive up to 7 messages weekly, with the possibility of receiving more messages in response to your interactions.

7.5 Privacy: For privacy-related concerns, please refer to our privacy policy.

7.6 Carrier Terms and Conditions: This messaging program is subject to the terms and conditions of your mobile carrier.

8. Right to Refuse Service:

8.1 We reserve the right to refuse service for removal of certain items that are hazardous, illegal, or beyond the scope of our services.

9. Customer Satisfaction Policy:

9.1 Customer satisfaction is our priority. If you have any concerns or complaints about our service, please contact us to resolve the issue promptly.

10. Photographs or Video Recording:

10.1 For quality assurance and promotional purposes, we may take before and after photographs of the junk removal process. By agreeing to these terms, you consent to the use of these images as per our privacy policy.

11. Updates and Notification Procedures:

11.1 Any changes to these terms and conditions will be communicated to our clients through our website or direct communication. Clients are encouraged to review these terms periodically for any updates.

12. Governing Law:

12.1 These terms are governed by the laws of the State of California.

13. Contact Information:

13.1 For any questions or concerns regarding these terms and conditions, please contact us at (323) 828-0555.

Thank you for choosing Good Neighbors Moving Company!