How to interview movers

Is your moving saga about to start? Naturally, your very first milestone would be to find a proper moving company to assist you with your relocation. We’re here to help! We, at Good Neighbors Moving Company, think that, besides the rates that will fit your budget, it is very important to find the movers to whom you can entrust your personal belongings. After all, you can’t let just anyone tamper with your valuables! This is why it’s always best to prepare. More specifically, you can do this by learning as much as possible about the movers you plan on enlisting. Here are a few tips to help you interview movers.

Before you interview movers, make sure you’ve done your homework

With numbers of moving firms in your city competing for your attention, finding the one that best meets your needs takes persistence. Surely, you will need to interview your potential movers and inquire about a free quote prior to making your decision. However, before you even call up a mover to request an interview, or ask about moving quotes Los Angeles, you need to make sure that you have done your homework.

Do some research before you interview the movers.
Before you interview the movers, be sure to find out about the company as much as possible.

Remember to watch out for the red flags

The best way to avoid scams is by researching a mover’s credentials beforehand. First things first, it’s in your interest to find out whether your company is properly licensed.  Besides, it will also help to better prepare yourself for the meeting. You should start your research by checking the mover’s license number and complaint history. Firstly, know that all professional interstate movers should have a license number. This number is issued by the U.S. Department of Transportation, and you should be able to find it on the company’s official website. Next, movers who only relocate their clients within the same state should hold a state license. However, there is so much more you can do to ensure that a company is legitimate. Fortunately, rogue movers are not too difficult to spot. You only need to know what to look for.

Have a basic understanding of your rights and responsibilities before you interview the movers

Before relocating your belongings interstate, movers have the obligation of giving you certain documentation. By this, we mean a copy of Your Rights and Responsibilities When You Move. These regulations both protect and explain the rights and regulations that you will need to know. Also, they imply both to you and the movers. And, surely, it is in your best interest to understand what’s in it before you talk to the company’s employees. Firstly, this will give you a better idea of what to look for. Secondly, it will provide a better insight into your responsibilities as a client. This is especially helpful if you’re gearing up for your first residential move experience. Thirdly, this booklet will help you understand the documents that you will need to sign. Last but not least, it explains your rights if your belongings are lost or damaged.

Make sure you understand your rights and responsibilities.
Once your mover hands this important document to you, read it carefully, and discuss the details with them.

Make sure you have the questions for potential movers prepared

After researching potential moving companies to help you make a better-informed hiring decision, it is time for the next step. This stage requires you to think about the questions you plan on asking your candidates. This is not a step one should take lightly. Since these questions usually require thoughtful consideration, make sure you have them ready beforehand. Here are some important questions that will help you learn more about the moving companies you’re considering:

Prepare your questions ahead of time.
Since it is best to have your questions ready in advance, we give you a list of some of the most important questions to prepare.

How long has the company been in business?

Sure, clients should not base their decision on this alone. However, if a company has been around for a while, say a decade or so, then great! It is usually a good indication that they have gained considerable experience. A perfect track record will say a lot about them. It will guarantee their punctuality and ability to deliver possessions in time and in good condition.


Do you offer insurance?

Make sure that your company offers insurance and provides liability protection. Ask detailed questions to your movers about this part. Standard coverage is 60 cents per pound. And, this usually does not cover the item’s true cost. You should aim for full value protection for an extra fee. To be more specific, this is when the movers are responsible for the replacement value of the item.

Do you have ample experience with my specific kind of move?

Keep in mind that moving companies oftentimes hire their employees temporarily. For instance, they might employ students or other transient workers who lack the experience of working in the moving industry. Companies do this primarily because they lack staff members during the peak season. Therefore, you’ll want to make sure that you request a well-prepared, professional crew. That is, a crew that will have no problems handling anything coming their way.


How do you charge for your relocating services?

Find out about minimum charges as well as any additional fees before you choose a mover. Oftentimes, movers fail to include packing, heavy lifting, appliance, elevator, stairs, long-carry charges, etc. To avoid such costs, it will be your responsibility to verify the details of your estimate with a mover. I.e. find out what services your estimate includes or excludes. For instance, note if there are any larger items. Then, pre-arrange where the moving truck can park. The list of so-called “flight charges” goes on, so make sure you have disclosed all of the details of your move.

More questions you can ask when you interview the movers

  1. Do you use subcontractors? If the company you are thinking of using subcontracts to a smaller company, ask for the references and check their background.

  2. Do you have the necessary equipment? Ask about any special gear and hoisting equipment, and not just about the size of the moving truck.
  3. Do you offer packing services? If you hire professional packers, find out how they will pack and handle specialty items, such as TVs and electronics. Also, if you choose to pack your own belongings, find out if there are any restrictions on what and how you pack.
  4. Will there be any additional transfers? Extra transfers boost the chance of damage and loss. So, keep this in mind when you interview the movers. 

  5. Are the conditions of the storage facilities appropriate? If you plan on storing your items for a certain period, ask for relevant information about the storage. Moreover, it’s always a good idea to check it out for yourself.
  6. Do you have a cancellation policy? The company’s deposit should not exceed 20% of the total moving cost. Also, make sure that it is refundable. This is in case anything happens that may cause you to change the date or even cancel the move.